Handling Customer Complaints

· 29th July 2019

Handling Customer Complaints

Front view of two angry businesspeople using computers disputing at workplace and looking sideways each other with envy

Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

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